REFUND AND CANCELLATION POLICY FOR WEFARM
Last Updated: 03 Jan 2026
At Wefarm, our priority is to ensure you receive the freshest vegetables possible. However, we understand that due to the nature of perishable goods and logistics, issues may sometimes arise.
This policy outlines the circumstances under which Wefarm offers refunds, replacements, or accepts cancellations.
- The Nature of Our Products (Perishables)
Please note that fresh vegetables are perishable goods. Due to health, hygiene, and safety regulations, we generally do not accept returns of items once delivery has been accepted.
We strongly encourage you to inspect your delivery package immediately upon receipt (whether at your doorstep or from your society's designated collection point).
- Eligibility for Refunds or Replacements
We will offer a full refund, store credit (Wefarm Wallet), or a replacement for specific items under the following circumstances only:
A. Quality Issues (Damaged or Spoiled Goods)
If you receive items that are:
- Rotten, spoiled, or not fit for consumption at the time of delivery.
- Significantly crushed or damaged during transit. B. Missing or Incorrect Items
If your delivery is:
- Missing items that you were charged for on the final invoice.
- Contains incorrect items that you did not order.
- The Mandatory Reporting Window (Crucial Time Limit)
Due to the perishable nature of our produce, you must report any issues within 12 hours of the delivery timestamp.
Wefarm reserves the right to reject any quality complaints or refund requests made after this 12-hour window has passed, as we cannot verify storage conditions after delivery.
- How to Request a Refund
To make a claim, please follow these steps within the 12-hour window:
- Contact Us: Email our support team at contactwefarm@gmail.com or use the "Help" section in the Wefarm app.
- Provide Details: Include your Order Number.
- Provide Proof (Mandatory): You must attach clear, well-lit photographs showing the issue (e.g., photos of the spoiled vegetable, or photo of the entire received goods if items are missing).
Our team will review your claim promptly. We may contact you for further information.
- Refund Processing and Timeline
If your refund request is approved by Wefarm:
• Method of Refund: We will offer you the choice of a refund to your original payment method OR a credit to your Wefarm Wallet.
- Wefarm Wallet Refunds (Fastest): Wallet credits are usually processed instantly upon approval and can be used for your next order immediately.
- Original Payment Source Refunds: Refunds to banks, credit cards, or UPI may take 5-7 business days to reflect in your account, depending on your bank's processing times.
6. Cancellation Policy
A. Cancellation by Customer
- Before Order Processing: You may cancel your order on the App/Website as long as the order status has not changed to "Processing," "Packing," or "Out for Delivery." If cancelled successfully at this stage, a full refund will be initiated.
- After Order Processing: Once an order is being packed or is out for delivery, it cannot be cancelled by the customer due to the logistics involved in fresh produce.
B. Cancellation by Wefarm
- We may have to cancel an order (in whole or in part) due to product unavailability (e.g., bad harvest due to weather), inability to deliver to your location due to unforeseen circumstances, or suspicion of fraudulent activity.
- If we cancel your entire order, you will receive a full refund. If we cancel specific items due to unavailability, you will be refunded for those specific items only.
7. Contact Us
If you have any questions regarding this policy, please contact us at: Email: